FAQs

See What Our Customers Are Asking.

Q. Can it be used indoors?

A. This product is designed primarily for outdoor use or use inside a properly ventilated tent. Use inside homes, apartments, or other enclosed indoor spaces is strictly prohibited. Please note that some models are not approved for tent use, so be sure to check the product-specific guidelines before use.

Q. How should I store the steel griddle?

A.Before first use, wash the griddle with dish soap. A gray oxide layer may be present on the surface; this is normal and should not be removed. After use, clean the griddle thoroughly, apply a thin layer of cooking oil, and store it in a dry place. This is especially recommended for the LANDMARK Series Steel Griddle and Cross Bar.

Q. The edges feel sharp.

A.Our products are manufactured using precision laser-cut stainless steel and sheet metal components. As a result, some cut edges—especially on thinner parts—may remain sharp. This is a natural characteristic of the manufacturing process and material. Please wear protective gloves and handle the product carefully to avoid injury.

Q. Are there any other safety precautions I should be aware of during use?

A.As this product uses fire, always be aware of the risks of burns and fire-related accidents. We recommend wearing protective gloves when handling the product, as hot surfaces may cause burns. During use, take extra care around open flames, sparks, and embers, and keep the product away from flammable materials at all times.

Q. Is a carry bag included?

A.Most WOOD&BURN products include a dedicated carry bag made from durable tarpaulin material. Please check the Package Contents section of the product page to verify what is included. If you need an additional carry bag or if one is not included with your product, please contact us for further information.

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