Refund policy

Return & Refund Policy

At WOOD&BURN, we understand that sometimes plans change.

Order Cancellation

Orders may be cancelled within 24 hours of purchase for a full refund (100%).

To request a cancellation, please contact us as soon as possible in writing via email.

If production has already begun or your order has entered shipping preparation, the order will no longer qualify for immediate cancellation and will instead be subject to our 30-day return policy.

In such cases, customers are responsible for:

  • Original shipping charges
  • Payment processing fees (3%)
  • Applicable restocking fees (if any)

30-Day Return Policy

Unused products may be returned within 30 days of delivery.

To qualify for a return, items must be in new, unused condition, including:

  • No signs of use
  • No scratches, stains, damage, or visual wear
  • All original accessories, components, manuals, and packaging included

Products that show signs of use, damage, missing components, or alteration may not be eligible for return or refund.

Unauthorized returns may be:

  • Refused upon arrival
  • Returned to sender at the customer's expense
  • Subject to additional handling charges

Return Authorization (RMA)

Before returning any product, customers must request a Return Merchandise Authorization (RMA#) from our customer care team.

Please note:

  • RMA numbers are valid for 15 days from the date of issue
  • The RMA number must be clearly marked on the outside of the package
  • Proof of purchase or order number is required

Refund Processing

Once your returned product has been received and inspected:

  • Refunds will be processed within 15 business days
  • A 15% restocking fee will be deducted
  • Missing parts or accessories may result in additional deductions

Shipping charges, payment processing fees, customs duties, taxes, and import fees are non-refundable.

Non-Returnable Items

WOOD&BURN products are generally non-returnable after delivery, except in cases of:

  • Manufacturing defects
  • Missing components
  • Shipping damage verified upon arrival

Such cases will be handled under our warranty and customer care policy.

Customer Care

Your satisfaction is important to us.

To request a return or receive assistance, please contact our customer care team within 30 days of delivery:

Email: wnb2015@naver.com

Our team will be happy to assist you.