Shipping policy


From Our Workshop to Your Adventure.

We know the excitement of waiting for new gear. That's why every WOOD&BURN product is carefully inspected, securely packaged, and shipped through trusted global carriers—so it's ready for your next adventure the moment it arrives.

At WOOD&BURN, we're committed to delivering premium outdoor gear safely, efficiently, and reliably—wherever your outdoor journey begins.

Every WOOD&BURN product undergoes a thorough quality inspection before shipment to ensure it meets our standards and arrives in excellent condition.

Order Processing

All orders are processed within 1–5 business days after payment confirmation.

Please note:

  • Orders are not processed on weekends or public holidays.
  • Processing times may be extended during product launches, promotions, peak seasons, or holiday periods.
  • Every product is carefully inspected and securely packaged before shipment.
  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Availability

WOOD&BURN currently ships to most countries worldwide.

However, shipping may not be available to certain countries or regions due to carrier restrictions, sanctions, customs regulations, or local import policies.

If your destination is unavailable during checkout, please contact our team before placing your order.

Shipping Rates

Shipping costs are automatically calculated during checkout based on:

  • Shipping destination
  • Package dimensions and weight
  • Selected shipping carrier and service level

This ensures fair, transparent, and accurate shipping rates for every order.

Shipping Methods

We currently ship internationally through trusted global carriers, including:

  • FedEx
  • EMS (Express Mail Service)
  • Other approved international shipping partners when applicable

Available shipping methods may vary depending on your destination and the products ordered.

Estimated Delivery Times

Region Estimated Delivery
South Korea 2–5 Business Days
Japan 3–10 Business Days
Australia & New Zealand 8–15 Business Days
USA & Canada 8–15 Business Days
Europe 8–15 Business Days
Asia 3–10 Business Days

Delivery times are estimates only and may vary due to:

  • Customs clearance
  • Carrier delays
  • Weather conditions
  • Public holidays
  • Local transportation conditions

Once your shipment has been handed over to the carrier, WOOD&BURN cannot guarantee an exact delivery date.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become active.

If your tracking information has not been updated for more than 7 business days, please contact us and we will gladly assist you.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify your:

  • Shipping address
  • Postal code
  • Recipient's name
  • Contact phone number

before placing your order.

A valid phone number is required for international shipments, as shipping carriers or customs authorities may contact you regarding your delivery.

Shipping addresses cannot be changed once an order has been dispatched.

WOOD&BURN is not responsible for shipping delays, failed deliveries, or additional charges resulting from:

  • Incorrect shipping information
  • Missing contact details
  • Refused deliveries
  • Failure to collect the shipment
  • Delivery attempts where the recipient is unavailable

Customs, Duties & Taxes

International shipments may be subject to:

  • Import duties
  • Customs clearance fees
  • VAT / GST
  • Local taxes
  • Brokerage fees
  • Other government-imposed charges

These charges are determined by your country's customs authorities and are not included in the product price or shipping cost paid at checkout.

Any import duties, customs fees, taxes, VAT, GST, brokerage fees, or other charges required by your country's regulations are the responsibility of the customer.

Because customs regulations vary by country, WOOD&BURN cannot estimate, collect, or control these charges in advance.

If a shipment is returned due to unpaid customs charges, customs refusal, refusal of delivery, or failure to collect the package, any return shipping costs, customs charges, brokerage fees, and other related expenses may be deducted from the refundable amount.

Partial Shipments

Orders containing multiple products may be shipped separately depending on stock availability or packaging requirements.

If this occurs:

  • Separate tracking numbers will be provided.
  • No additional shipping charges will apply.

Damaged or Lost Shipments

Please inspect your package immediately upon delivery.

If the outer packaging appears damaged, we strongly recommend taking photographs before opening the package.

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the delivery date (or expected delivery date for lost shipments).

To help us process your request quickly, please provide:

  • Order number
  • Photos of the damaged product
  • Photos of the shipping carton
  • Photos of the internal packaging
  • A brief description of the issue

Please retain all original packaging materials until your claim has been fully resolved.

WOOD&BURN will work closely with the shipping carrier to investigate and resolve the issue as quickly as possible.

Order Cancellation

Orders may only be cancelled before shipment.

Once an order has been dispatched, cancellation is no longer possible.

If you wish to modify or cancel your order, please contact us as soon as possible after placing your order.

Delivery Responsibility

A shipment is considered successfully delivered once the shipping carrier marks the package as Delivered.

WOOD&BURN is not responsible for packages that are lost, stolen, or damaged after successful delivery confirmation by the shipping carrier.

Force Majeure

WOOD&BURN shall not be liable for shipping delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather conditions
  • Customs inspections
  • Transportation disruptions
  • Labor strikes
  • Government regulations
  • Public emergencies
  • Other force majeure events

Quality Promise

Every WOOD&BURN product is carefully inspected before shipment to ensure it meets our quality standards.

From packaging to final inspection, we take every step to make sure your gear arrives ready for your next adventure.

Customer Care

If you have any questions regarding shipping, customs, tracking, or delivery, our team is always happy to help.

Email

master@woodandburn.com

We aim to respond to all inquiries as quickly as possible during business hours.

Our Commitment

We're committed to making your WOOD&BURN experience as smooth as possible—from the moment you place your order to the day it arrives at your doorstep.

If you ever need assistance along the way, our team will be here to help every step of the journey.